Daily Archives: November 18, 2013

A Customer Service Cheat Sheet

by Kristen Jaques, Head Editor, INALJ Maine  A Customer Service Cheat Sheet If you’ve been browsing job postings lately, you’ve probably observed that for many library positions, excellent customer service skills are expected, if not required. The ability to work well with the public can be developed with experience, but for some of us, it…

Librarians & Libraries in Comic Books

by Mychal R. Ludwig, Head Editor, INALJ New Mexico  Librarians & Libraries in Comic Books  LIS workers of all categories are quite commonly utilized in fictional settings, as main and supporting characters, as well as for incidental run-ins with those primary persons. How exactly are those info-professionals portrayed, in both personality and in comportment? Does…