by Erin Kinney, Senior Assistant, INALJ Wyoming Retail Customer Service Skills in the Library I recently took a seasonal job at a national retailer. This retailer prides itself on exemplary customer service. This got me thinking of how such customer service skills could be applied to a library setting. Respect This retailer has cashiers that look…
by Emma Pinault, Head Editor, INALJ Delaware Customer Service Tips for Introverts As an introvert working in a library, I’m pretty sure I’m not alone. While not all of us fall into this personality type, many of us were attracted to librarianship because we enjoy quiet time spent with books. Working with patrons, however, requires honing our…
by Kristen Jaques, Head Editor, INALJ Maine A Customer Service Cheat Sheet If you’ve been browsing job postings lately, you’ve probably observed that for many library positions, excellent customer service skills are expected, if not required. The ability to work well with the public can be developed with experience, but for some of us, it…
by Amanda Viana, Head Editor, INALJ Massachusetts Services vs. Service: What Keeps Patrons Coming Back for More? I recently had the pleasure of attending a customer service workshop hosted by the wonderful Sarah Sogigian and Deb Hoadley of the Massachusetts Library System. “Services, Smiles, and Support: How the Experience You Provide Creates Support for the…
by Rebecca Crago, Head Editor, INALJ Virginia How to Deliver Great Customer Service: Lessons from an ALA Webinar As a newbie to public libraries, I was thrilled to participate in an ALA sponsored webinar on delivering great customer service a few weeks ago. While the session wasn’t taught by a librarian, the overall points discussed,…