by Erin Kinney, Senior Assistant, INALJ Wyoming Retail Customer Service Skills in the Library I recently took a seasonal job at a national retailer. This retailer prides itself on exemplary customer service. This got me thinking of how such customer service skills could be applied to a library setting. Respect This retailer has cashiers that look…
by Amanda Viana, Head Editor, INALJ Massachusetts Services vs. Service: What Keeps Patrons Coming Back for More? I recently had the pleasure of attending a customer service workshop hosted by the wonderful Sarah Sogigian and Deb Hoadley of the Massachusetts Library System. “Services, Smiles, and Support: How the Experience You Provide Creates Support for the…