by Ruth Harries, Content Editor, INALJ Alaska How Not to Impress a Hiring Manager: Lessons I’ve Learned from Hiring Student Assistants I’ve been supervising student employees in academic libraries for around five years, during which time I’ve had to hire one or more employees almost every semester. Going through this process on a regular basis…
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5 Strategies for Dealing with Problem Behavior
5 Strategies for Dealing with Problem Behavior by Ruth Harries, Senior Assistant, INALJ Kansas I’ve worked in public services for the past seven years, and my experience has been that the majority of transactions with patrons are emotionally neutral. Truly memorable experiences with patrons – whether good or bad – are rarer, but they…