Tag Archive for library services

Great Resources for Developing Services to Teens!

by Sara Dixon, Head Editor, INALJ Kansas Great Resources for Developing Services to Teens! At my small library, I felt that the teen population was getting largely overlooked. Unfortunately, the sad truth is it’s because no one had much time to devote to the group. I think this has often been the case in smaller libraries.…

Services vs. Service: What Keeps Patrons Coming Back for More?

by Amanda Viana, Head Editor, INALJ Massachusetts Services vs. Service: What Keeps Patrons Coming Back for More? I recently had the pleasure of attending a customer service workshop hosted by the wonderful Sarah Sogigian and Deb Hoadley of the Massachusetts Library System. “Services, Smiles, and Support: How the Experience You Provide Creates Support for the…